Smarter Allocation, Full Accountability
How a leading Malaysian industrial distributor brought 13,000 monthly deliveries onto one platform
Summary
This distributor moves close to 13,000 orders every month out of five warehouses to more than 16,000 business customers across Malaysia, using a team of over 140 in-house drivers. At that volume, dispatch and delivery accountability had outgrown paper dockets and WhatsApp groups. Working with Yojee, the distributor put its entire in-house fleet onto TCMS, replacing manual allocation and phone-based updates with one platform for order assignment, delivery capture and customer visibility. The result was full driver-led completion at record delivery volumes, with every proof of delivery captured in the driver app and no manual clean-up required afterwards.
The Business
The distributor supplies electrical products, systems and maintenance services to industrial, construction and infrastructure customers nationwide. With nearly 13,000 freight orders moving out of its network each month, delivery is not a support function, it is the business. Before TCMS, allocating that volume of work across 140+ drivers depended on dispatchers' own judgement and drivers' own phones. There was no structured way to see who was overloaded, who was idle, or where a delivery actually was between the warehouse and the customer.
Challenges
None of this reflects badly on the team. It is what happens when delivery volume grows faster than the tools used to manage it.
"From chaos to clarity: Yojee (TCMS) is an outstanding TMS partner, making our logistics arrangements more reliable." - Executive Director, Operations
Solutions
Smart order assignment
TCMS assigns each of the roughly 13,000 monthly orders to a driver automatically, balancing workload across the full driver pool instead of leaving allocation to habit, convenience or whoever picks up the phone first.
Driver app with offline mode
Drivers accept jobs, follow navigation and capture proof of delivery through the Yojee driver app. Offline mode keeps the app working at delivery points with patchy connectivity, common at construction sites and industrial estates, so no delivery event is lost to a dead zone.
Customer visibility
Customers get real-time status updates instead of chasing the distributor by phone, improving trust and cutting down the volume of "where is my order" queries reaching customer service.
Seamless integration
TCMS sits between the distributor's CRM and WMS (Microsoft Dynamics AX), so an order created in one system flows through to delivery and back again without anyone rekeying it. That single flow is what makes accurate, same-day invoicing possible.
Results
The numbers tell a simple story: less chasing, more accountability.
100%
Driver-led delivery completion, at record-high order volumes
13,000
Freight orders processed every month
140+
In-house drivers tracked in real time
0
Manual rekeying between deliveries and back-office systems
Metric
Outcome
Driver-led completion
Reached full completion at record delivery volumes, with every proof of delivery captured directly in the driver app and no admin backfilling required
Order allocation
Moved from ad hoc, phone and WhatsApp-based assignment to automatic, balanced allocation across the full driver pool
Driver visibility
Extended from none to real-time tracking across all 140+ in-house drivers
Invoicing and disputes
Faster invoicing and fewer billing disputes, backed by trusted delivery data instead of reconstructed paper trails
Looking Ahead
With its own fleet fully accountable through TCMS, the next step for a distributor at this scale is extending the same visibility to any contracted carriers used for overflow or regional runs in East Malaysia.
See what TCMS could do for your fleet
This distributor moved from paper and WhatsApp to full driver-led accountability in months, not years. If dispatch, visibility or invoicing sound familiar, let's talk about what that would look like on your network.
